Privacy Policy

1. Who are we?

Fozzels B.V. is responsible for the processing of personal data as described in this privacy policy. Fozzels is an AI platform for e-commerce product content automation, based in the Netherlands.

Contact details:
Fozzels B.V.
Email: privacy@fozzels.com

2. What data do we collect?

Fozzels processes personal data that you provide to us when using our platform, or that is automatically collected when you visit our website.

• Account data: name, email address, company name, job title
• Usage data: how you use our platform, which features you activate, login times
• Technical data: IP address, browser type, device information, cookies
• Communication data: messages you send via contact forms or email
• Payment data: billing information (not full payment card data, payments are processed by certified payment providers)

3. What do we use your data for?

We process your data exclusively for the following purposes:

• Providing and improving our services
• Account management and authentication
• Billing and payment processing
• Customer service and technical support
• Communication about updates, new features and relevant information
• Analyzing platform usage to improve our services
• Compliance with legal obligations

4. Legal bases for processing

We process your personal data based on the following legal grounds:

• Performance of a contract: for providing our services
• Legitimate interest: for platform analysis and improvement
• Consent: for marketing communications (you can unsubscribe at any time)
• Legal obligation: for retention of financial records

5. Retention periods

We do not retain your personal data longer than necessary for the purposes for which they were collected:

• Account data: as long as your account is active, plus 12 months after termination
• Billing data: 7 years (statutory retention obligation)
• Communication data: maximum 2 years
• Technical log data: maximum 90 days

6. Sharing with third parties

Fozzels never sells your personal data to third parties. We may share your data with:

• Sub-processors: companies that provide services on our behalf, such as cloud infrastructure, payment processing and email delivery. These parties are contractually required to protect your data.
• AI model providers: when you use AI features, product data may be processed by our AI partners. See our data processing agreement for details.
• Authorities: if we are legally required to do so.

7. Cookies

Fozzels uses cookies and similar technologies for website functionality, measuring site usage and improving your user experience.

• Functional cookies: necessary for the website to function
• Analytical cookies: to measure visitor behavior (anonymized)
• Marketing cookies: only with your consent

You can manage your cookie preferences through your browser settings.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: you can request what data we process about you
• Rectification: you can have inaccurate data corrected
• Erasure: you can request the deletion of your data
• Restriction: you can request the restriction of processing of your data
• Portability: you can request your data in a commonly used format
• Objection: you can object to processing based on legitimate interest

To exercise your rights, you can contact us at privacy@fozzels.com. We will respond to your request within 30 days.

If you are not satisfied with how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

9. Security

Fozzels takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or destruction. This includes encryption of data in transit and at rest, access controls and regular security audits.

10. Changes

We may update this privacy policy from time to time. In case of substantial changes, we will notify you by email or through a notification in the platform. The date of the last update is indicated at the top of this page.

11. Contact

For any questions regarding this privacy policy or the processing of your personal data, you can contact us:

Fozzels B.V.
Email: privacy@fozzels.com