1. Who are we?
Fozzels B.V. is responsible for the processing of personal data as described in this privacy policy. Fozzels is an AI platform for e-commerce product content automation, based in the Netherlands.
Contact details:
Fozzels B.V.
Email: privacy@fozzels.com
2. What data do we collect?
Fozzels processes personal data that you provide to us when using our platform, or that is automatically collected during your visit to our website.
- Account data: name, email address, company name, job title
- Usage data: how you use our platform, which features you activate, login times
- Technical data: IP address, browser type, device information, cookies
- Communication data: messages you send via contact forms or email
- Payment data: billing information (no full payment card data, payments are processed by certified payment providers)
3. What do we use your data for?
We process your data exclusively for the following purposes:
- Delivering and improving our services
- Account management and authentication
- Invoicing and payment processing
- Customer service and technical support
- Communication about updates, new features, and relevant information
- Analysis of platform usage to improve our services
- Compliance with legal obligations
4. Legal bases for processing
We process your personal data based on the following legal grounds:
- Performance of a contract: for delivering our services
- Legitimate interest: for analysis and improvement of the platform
- Consent: for marketing communications (you can unsubscribe at any time)
- Legal obligation: for retention of financial records
5. Retention periods
We do not retain your personal data longer than necessary for the purposes for which it was collected:
- Account data: as long as your account is active, plus 12 months after cancellation
- Billing data: 7 years (statutory retention obligation)
- Communication data: maximum 2 years
- Technical log data: maximum 90 days
6. Sharing with third parties
Fozzels never sells your personal data to third parties. We may share your data with:
- Processors: companies that provide services on our behalf, such as cloud infrastructure, payment processing, and email delivery. These parties are contractually obligated to protect your data.
- AI model providers: when you use AI features, product data may be processed by our AI partners. See our data processing agreement for details.
- Authorities: if we are legally required to do so.
7. Cookies
Fozzels uses cookies and similar technologies for website functionality, measuring website usage, and improving your user experience.
- Functional cookies: necessary for the website to function
- Analytical cookies: for measuring visitor behavior (anonymized)
- Marketing cookies: only with your consent
You can manage your cookie preferences through your browser settings.
8. Your rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: you can request which data we process about you
- Rectification: you can have incorrect data corrected
- Erasure: you can request the deletion of your data
- Restriction: you can request restriction of processing of your data
- Portability: you can request your data in a commonly used format
- Objection: you can object to processing based on legitimate interest
To exercise your rights, you can contact us at privacy@fozzels.com. We will respond to your request within 30 days.
If you are not satisfied with how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
9. Security
Fozzels takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encryption of data in transit and at rest, access controls, and regular security audits.
10. Changes
We may update this privacy policy from time to time. In the event of substantial changes, we will inform you via email or a notification in the platform. The date of the last update is stated at the top of this page.
11. Contact
For questions about this privacy policy or about the processing of your personal data, you can contact us:
Fozzels B.V.
Email: privacy@fozzels.com